Shipping policy

Shipping Policy

Last updated: October 2025

At 9TO, we pack every order with care (and a little obsession) to make sure your products arrive safely and fast.

Processing Times

Orders are processed within 1–3 business days after purchase.
We’re a small team, so during launches or holidays, processing may take a bit longer — but we promise it’s worth the wait.

Shipping Rates & Delivery

  • U.S. orders: Free standard shipping on all orders over $50.
    Orders under $50 ship at a flat rate of $5.00.

  • International orders: We currently do not ship worldwide. 

Estimated delivery times:

  • Domestic (U.S.): 3–7 business days

Please note: Once your order is shipped, transit times are out of our control  but we’ll always provide tracking so you can follow along.

Tracking

Once your order ships, you’ll receive an email with your tracking number.
If it doesn’t show up right away, give it 24 hours  sometimes tracking links take a minute to activate.

Lost or Delayed Packages

We wish we could personally deliver every order (preferably with good coffee in hand), but sometimes carriers miss the mark.
If your package hasn’t arrived after 10 business days (U.S.) or 25 business days (international), email us at hello@9toskin.com and we’ll make it right.

Order Changes & Address Updates

Need to update your shipping address?
Email hello@9toskin.com within 12 hours of placing your order, we’ll do our best to catch it before it ships.
Once it’s been processed, we’re unable to reroute packages.

Returns

For return info, check out our Return Policy  we keep things just as easy there too.